FAQ
Our FAQ page answers the most common questions our customers have about our products and services. We aim to provide clear and concise answers that will help you get the most out of our offerings.
How easy is it to update boards?
Incredibly easy! They have to be, we put our name on it! Update via the online portal. Select the board type, and specific type of update needed. From there, input your record information, hit click, and go! We’ve received your order and will begin the design and production process!
How long is the process from start to finish?
Once a board request is received, a quote will be given within a day or two. Design will begin with formal purchase order or credit card on file. Overall board designs are typically completed in 3-5 days. From there, production will begin as soon as art approval is received, typically 7-10 business days. Shipping time frame varies by delivery location.
How soon will I have to replace my boards?
Boards are designed with the anticipation of adding future years or records. The materials used to build the boards are long lasting and very durable.
How is the backdrop put together?
The backdrop assembles easily, with (8) poles that attach together to form a square frame. The fabric has sleeves to slide into the poles to pull taut once in frame. Instructions are also included within the box. Feel free to reach out to us for a step by step guide.
How is everything shipped?
Record boards are either delivered or shipped via pallet shipment, depending on the size and location of shipment. Branding items are either shipped via fed ex or ups.